Atoll Support Engineers

July 5, 2017
China

Forsk China is looking for support engineers for its radio planning & optimization software, Atoll. Main responsibilities will be:

  • Technical support for existing customers (hotline, emails);
  • Support during evaluations (remote and on-site);
  • Pre-sale/Post-sale training & mentoring sessions;
  • Demonstrations and presentations of Atoll to potential customers
  • Keep abreast of new product and technology developments

Requirements:

We are looking for candidates majoring in telecommunication, motivated professionals with strong wireless telecommunications background, 3+ year experience with radio planning & optimization software products and excellent customer service skills. Quick learners, self-motivated, attention to detail. Exceptional analytical problem solving skills. Ability to travel occasionally to provide on-site support/training. Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday). Fluent in English and Chinese.

Candidate would benefit from having experience with Helpdesk systems, understanding of relational database software and Citrix software.

The position is based in Guangzhou, China.



Eligibility: Candidates should have the legal status to work in China.



Employment Type: Full-time.



Salary: Competitive salary and benefits package

About Forsk

Forsk is an independent software company specialised in radio planning and optimisation software for mobile and wireless operators.

Our main product Atoll is a leading radio planning & optimisation software with 8000 licenses installed worldwide with 500 customers in 140 countries. Forsk headquartered in Toulouse, France where our R&D is located, with offices in Chicago, USA and Guangzhou, China.

At Forsk, we work in a high-tech product oriented, dynamic, open-minded and friendly company that has become the leading player on its market. We are shaping what radio planning and optimisation software will be in the future. And every day we provide technical and sales support to most of the major players in the wireless industry using our software products. We are an international company and so is our team with people coming from 15+ different countries.

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