Forsk offers a complete range of services to operators for a quick implementation of Atoll and in-depth knowledge transfer to users.
These services enable operators to benefit from the increase in productivity delivered by Atoll in the shortest period of time. Once the implementation phase is completed, users get assistance through our helpdesk and we can also provide on-site assistance when needed.
Forsk can provide a turn-key implementation of Atoll on operator premises, including software installation and system configuration. Forsk can migrate data from a previous planning software into Atoll and perform propagation model calibration, hence delivering a solution that is ‘ready to use’ right after the installation
Forsk has a comprehensive training course portfolio that covers all activities related to Atoll: user training, administrator training, technology module and specialised module training (e.g propagation model calibration).
Training courses can be delivered at our training centres in Europe, North-America and Asia as well as on customer premises. Forsk can also deliver customised training courses upon request.
Forsk provides on-site post-training support in order to help operators within their first few weeks of operational use of Atoll. During this phase, operators get a comprehensive knowledge transfer from Atoll experts with long experience of similar situations.
Custom Software Development
Forsk can develop additional modules for Atoll, in order to meet specific integration or functional requirements. Such modules are developed using the standard Atoll Software Development Kit (SDK) in order to achieve full integration and make future evolutions and maintenance easy.
Helpdesk & Support Portal
Once the Atoll implementation project has been completed, operators get a continuous access to Forsk support through the Atoll Helpdesk and the Support Portal. The Atoll support portal provides access to a set of online resources and allows users to log technical questions to the Forsk helpdesk/support team.